Privacy Policy

1. Overview

This Privacy Policy explains how D F Food Products ("Dolce Ice Cream", "we", "us", "our") collects, uses, stores and protects your personal information when you visit www.dolceicecream.com (the "Website"), browse our products, or get in touch with us through the Website.

By using the Website you agree to the practices described in this policy. If you do not agree, please do not use the Website.

2. Information We Collect

Information you give us: when you use the Contact form we collect your name, email address, phone number and the message you write. If you reach out to us by email or phone about franchise enquiries, orders or feedback, we also keep the details you share with us in that conversation.

Information collected automatically: when you browse the Website, our analytics provider may collect technical information such as your IP address, browser and device type, pages visited, time spent on pages, referring website and approximate location. We use this data in aggregate form to understand how the Website is used.

3. How We Use Your Information

• To respond to your queries, feedback and franchise or business enquiries.
• To provide information about our products, outlets and services.
• To maintain, secure and improve the Website and its content.
• To analyse Website traffic and understand what visitors are interested in.
• To comply with applicable laws and respond to lawful requests from authorities.

4. Cookies & Analytics

The Website uses Google Analytics, a web analytics service provided by Google, which uses cookies and similar technologies to report on Website usage. The information generated is transmitted to and stored on Google's servers and is subject to Google's own privacy policy.

You can control or delete cookies through your browser settings, or opt out of Google Analytics using the browser add-on provided by Google. Disabling cookies will not stop you from using the Website.

5. Sharing of Information

We do not sell or rent your personal information. We share it only in the following limited circumstances:

• With technology and hosting providers who store or process data on our behalf, such as the servers that receive Contact form submissions and our analytics provider. They may use the data only to provide services to us.
• With our team members and business partners who need it to respond to your enquiry.
• Where required by law, court order or a government authority, or to protect our rights, property or safety and that of our users.

6. Data Retention & Security

We keep your information only for as long as needed to deal with your enquiry, meet legal obligations and resolve disputes, after which it is deleted or anonymised.

We use reasonable technical and organisational safeguards, including encrypted (HTTPS) connections, to protect your information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

In accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may request to:

• Access the personal information we hold about you.
• Correct or update information that is inaccurate or incomplete.
• Ask us to erase your information, subject to legal requirements.
• Withdraw any consent you have given us.

To exercise any of these rights, write to us at the email address given in the Contact Us section below.

8. Children's Privacy

The Website is not directed at children under 18 and we do not knowingly collect their personal information. If you are a parent or guardian and believe your child has given us personal information, please contact us and we will delete it.

9. Third-Party Links

The Website links to third-party platforms such as Instagram, Facebook and LinkedIn. We are not responsible for the privacy practices or content of these sites, and we encourage you to read their privacy policies.

10. Lucky Draw Promotion

Participation in the Dolce Lucky Draw is governed by a separate set of terms, including how mobile numbers, OTP verification and payout details are handled for that promotion. Please read the Lucky Draw Policy for details. This Privacy Policy applies to the rest of the Website.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated. Continued use of the Website after changes are posted means you accept the updated policy.

12. Contact Us

For any questions, requests or complaints about this Privacy Policy or how your information is handled, contact us: